OSC Associate II
Job Description:
An Operation Service Center Associate II will be responsible for such tasks as call center support, receive and transcribe new claims and set up new claims based on presented data.
Answer phones/take First Notice of Loss reports
Provide personalized customer service of the highest level
Open new claims and/or update the existing databases with changes and the status of each customer/prospective customer
Arrange for the dispatch of products, information, etc. to clients and other interested parties
Follow up the calls of the client with clerical duties which includes faxing, filling out paperwork, and liaising with other departments
Index/process incoming fax or email correspondence
SKILLS/ABILITIES:
Excellent organizational and accuracy skills
Ability to multi-task and work without constant supervision
Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors. The person should also know what to write while utilizing web communication, be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry
Ability to meet tight deadlines
Ability to make efficient use of resources
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
Ability to comprehend, capture as well as interpret basic customer information
Pleasant and friendly mannerism
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Punctuality
Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
Analyze the various parts of a problem properly and develop logical solutions
Quality management- look for means of improving as well as promoting quality
High level of motivation
Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
Good social skills
Attention to detail
KNOWLEDGE:
Solid knowledge of enterprise claims systems (YCE Versions A & B) and adaptability to learning client specific enterprise systems (ex. eCSO, Coverall, NetDocs, ImageRight)
Basic understanding of different claims related documentation
Strong knowledge of MS Office Suite, Adobe Acrobat Reader, and PDF Factory
EDUCATION:
High School Diploma
Experience:
2 Years of clerical, production environment or customer service experience
Estimated Salary: $20 to $28 per hour based on qualifications.
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