2nd Shift Customer Service Representative
Dublin, OH Dublin, OH Full-time Full-time $50,000 a year $50,000 a year 4 days ago 4 days ago 4 days ago 2nd Shift Hours:
Monday - Friday 3pm - 12am Job Objective:
Your role in Operations is critical in servicing our customers effectively.
Knowing where our customer's freight is at all times allows us to keep them informed and updated at any point during transit.
Summary:
To ensure that all loads are being tracked and booked efficiently.
The Logistics Coordinator works as the first line of defense by ensuring carriers have all pickup information and arrive to the shipper or receiver in a timely manner.
By guaranteeing precision and punctuality, Account Managers will then have the ability to send accurate updates to their customers providing them with the highest level of customer service.
Day to Day Operation Duties:
Build relationships with carriers to understand needs and secure utilization of carrier assets.
Track all shipments for customers to ensure customer satisfaction.
Analyze and negotiate rates with carriers based on current market prices.
React with sense of urgency to solve problems and look for ways to improve operational inefficiencies.
Ensure all proper carrier paperwork is received for billing when carrier is added to the EASE network.
Answer inbound calls and make outbound calls to book loads when carriers are not calling in on them.
Dispatch drivers to shippers and receivers based on customer needs.
Work with the entire operations team to provide the nest customer service to customers.
Provide detailed directions and instructions to properly route drivers to ensure on-time pick ups and delivers for customers.
Update Account Managers on any issues that arise throughout the life of a load and look for solutions for those problems.
Ensure all operations are reviewed before leaving or assigns to the appropriate EASE personnel.
Be able to multitask and provide customer service to our carriers and customers alike.
Professional Duties:
Maintain a commitment to the mission, vision, and values of EASE and demonstrate a commitment to high professional ethical standards.
Ability to work in a fast-paced environment by remaining flexible and handling change with ease.
Demonstrate efficient time management skills by being punctual and reliable.
Maintain a commitment to the mission, vision, and values of the organization and demonstrate a commitment to high professional ethical standards.
Display effective communications skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
Job Type:
Full-time Pay:
$50,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Vision insurance Shift:
Evening shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday 3pm - 12am Job Objective:
Your role in Operations is critical in servicing our customers effectively.
Knowing where our customer's freight is at all times allows us to keep them informed and updated at any point during transit.
Summary:
To ensure that all loads are being tracked and booked efficiently.
The Logistics Coordinator works as the first line of defense by ensuring carriers have all pickup information and arrive to the shipper or receiver in a timely manner.
By guaranteeing precision and punctuality, Account Managers will then have the ability to send accurate updates to their customers providing them with the highest level of customer service.
Day to Day Operation Duties:
Build relationships with carriers to understand needs and secure utilization of carrier assets.
Track all shipments for customers to ensure customer satisfaction.
Analyze and negotiate rates with carriers based on current market prices.
React with sense of urgency to solve problems and look for ways to improve operational inefficiencies.
Ensure all proper carrier paperwork is received for billing when carrier is added to the EASE network.
Answer inbound calls and make outbound calls to book loads when carriers are not calling in on them.
Dispatch drivers to shippers and receivers based on customer needs.
Work with the entire operations team to provide the nest customer service to customers.
Provide detailed directions and instructions to properly route drivers to ensure on-time pick ups and delivers for customers.
Update Account Managers on any issues that arise throughout the life of a load and look for solutions for those problems.
Ensure all operations are reviewed before leaving or assigns to the appropriate EASE personnel.
Be able to multitask and provide customer service to our carriers and customers alike.
Professional Duties:
Maintain a commitment to the mission, vision, and values of EASE and demonstrate a commitment to high professional ethical standards.
Ability to work in a fast-paced environment by remaining flexible and handling change with ease.
Demonstrate efficient time management skills by being punctual and reliable.
Maintain a commitment to the mission, vision, and values of the organization and demonstrate a commitment to high professional ethical standards.
Display effective communications skills for both verbal and written correspondence, ensuring all communication is respectful, professional, and polite.
Job Type:
Full-time Pay:
$50,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Vision insurance Shift:
Evening shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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