Customer Service Representative (Guest Experience Call Center)
Penzone Salons Penzone Salons Dublin, OH Dublin, OH Part-time Part-time Estimated:
$29.
4K - $37.
3K a year Estimated:
$29.
4K - $37.
3K a year GUEST EXPERT - GUEST EXPERIENCE CALL CENTER Location:
Dublin, OH Improve lives from the outside in.
Join our team
enjoy $10 haircuts, $20 massage, 40% off salon
spa products, growth opportunity
oh, so much more - best.
job.
ever.
You're the first welcoming hello from PENZONE Salons
Spas to our guests.
You'll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
Answering phone calls for all salon locations; booking, canceling
confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
Performing other duties as assigned.
Job Requirements:
Position requires a self-motivated, detail-oriented and organized person.
Candidate must possess superior customer service skills, and excellent verbal and written skills.
Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
Candidate must possess basic math skills and have working knowledge of computers.
The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
Previous customer service experience preferred.
Monday-Friday, Fulltime position Perks:
Great entry level position or part-time work $10-$20 Salon
Spa services 40% off Salon
Spa products.
Estimated Salary: $20 to $28 per hour based on qualifications.
$29.
4K - $37.
3K a year Estimated:
$29.
4K - $37.
3K a year GUEST EXPERT - GUEST EXPERIENCE CALL CENTER Location:
Dublin, OH Improve lives from the outside in.
Join our team
enjoy $10 haircuts, $20 massage, 40% off salon
spa products, growth opportunity
oh, so much more - best.
job.
ever.
You're the first welcoming hello from PENZONE Salons
Spas to our guests.
You'll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
Answering phone calls for all salon locations; booking, canceling
confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
Performing other duties as assigned.
Job Requirements:
Position requires a self-motivated, detail-oriented and organized person.
Candidate must possess superior customer service skills, and excellent verbal and written skills.
Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
Candidate must possess basic math skills and have working knowledge of computers.
The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
Previous customer service experience preferred.
Monday-Friday, Fulltime position Perks:
Great entry level position or part-time work $10-$20 Salon
Spa services 40% off Salon
Spa products.
Estimated Salary: $20 to $28 per hour based on qualifications.
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