Patient Service Representative- Dublin Physical Therapy
Central Ohio Primary Care Physicians is seeking a full-time Patient Service Representative for our Dublin Physical Therapy office in Dublin, OH.
This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
This is a full time role working the following hours:
Monday 8:
45a-5:
15p, Tuesday/Wednesday 8a-5:
15p, Thursday 7:
30a-5:
15p, and Friday 8a-1:
45p.
Essential Duties and
Responsibilities:
oEnsure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
oCommunicate regularly with clinical staff to ensure patients and office needs are met.
Collaborate with team to create a positive patient experience.
oGreet patients and complete established check-in procedures upon arrival.
Responsible for registration, including data entry of patient information and insurance verification.
oCollect copays, deductibles and/or outstanding balances.
oResponsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
oAnswer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed.
Contact patients for appointment reminders or scheduling purposes.
oComplete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
oEnsure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications:
Experience, Education, Licensures & Certifications oPreferred:
1 year of administrative experience in a healthcare related settingoRequired:
High School diploma or GEDKnowledge, Skills & AbilitiesoExcellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;oStrong organizational and written communication skills; oAbility to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;oStrong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; oAbility to work independently and in a team environment; and able to lead by example;oExcellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems) Recommended Skills Administration Clinical Works Communication Confidentiality Customer Service Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
This is a full time role working the following hours:
Monday 8:
45a-5:
15p, Tuesday/Wednesday 8a-5:
15p, Thursday 7:
30a-5:
15p, and Friday 8a-1:
45p.
Essential Duties and
Responsibilities:
oEnsure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
oCommunicate regularly with clinical staff to ensure patients and office needs are met.
Collaborate with team to create a positive patient experience.
oGreet patients and complete established check-in procedures upon arrival.
Responsible for registration, including data entry of patient information and insurance verification.
oCollect copays, deductibles and/or outstanding balances.
oResponsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
oAnswer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed.
Contact patients for appointment reminders or scheduling purposes.
oComplete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
oEnsure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications:
Experience, Education, Licensures & Certifications oPreferred:
1 year of administrative experience in a healthcare related settingoRequired:
High School diploma or GEDKnowledge, Skills & AbilitiesoExcellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;oStrong organizational and written communication skills; oAbility to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;oStrong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; oAbility to work independently and in a team environment; and able to lead by example;oExcellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems) Recommended Skills Administration Clinical Works Communication Confidentiality Customer Service Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
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