Provider Claims Service Representative-Remote
Responsibilities:
Under the general direction of the Operations Call Center Supervisor, responsible for responding in a timely, professional and courteous manner to all customer needs.
This includes provider phone calls or correspondence regarding benefit, eligibility, and other provider issues.
Reviews and adjudicates claims based on provider and healthplan contractual agreements and claims processing guidelines.
Serves as a Subject Matter Expert.
Conducts cross training to staff as required.
Demonstrates solid knowledge of Provider Service/Claim systems, functions and team process.
Demonstrates superior skill in dealing with provider issues/inquiries, team members, and co-workers.
Suspends claims requiring additional information and/or special handling; initiates action to obtain required information.
Forwards claims requiring external department intervention to the appropriate department or person.
Monitors outstanding inquiries and works with management staff to identify and resolve areas of non-compliance.
Reviews and verifies quality audit reports.
Reconciles audit discrepancies, corrects in system and make appropriate changes to avoid recurrence.
Maintains thorough knowledge of claims process systems, its databases and subsystems.
Responds to and resolves provider and health plan claim inquiries.
Monitors and tracks aged, pended, and open reports to maintain timeliness in claims processing.
Inputs claims into the system for appropriate tracking and processing.
Documents file, as appropriate, to support payment decision.
Serves as a Subject Matter Expert and conducts training as required.
Conducts cross training to staff as required.
Actively participates in user acceptance testing functions, such as test script development, testing and documentation of test results.
Education/
Experience:
Minimum 4 years' experience in claims and/or call center required.
High School/GED required.
Associatedegree preferred; minimum 45 wpm typing preferred.
Healthcare or Managed Care experience preferred.
Working knowledge of PC apps in a windows based environment.
Recommended Skills Acceptance Testing Auditing Call Centers Claim Processing Customer Demand Planning Databases Estimated Salary: $20 to $28 per hour based on qualifications.
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